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Francesca Tosi

Scientific Director - Full Professor

Francesca Tosi, Architect, is Full Professor of Industrial Design at Department of Architecture - DIDA, University of Florence. She develops her research and didactic activities in the fields of Human-Centred Design/User Experience and Inclusive Design, particularly in the areas of product and service innovation for healthcare and social care, inclusive design for urban spaces, and museum environments and visitor routes.

 

On the same subjects: she is author of books, essays and articles, she organized conferences and events, and she was/is scientific responsible of research funded by European Union, Italian Ministry of University, Ministry of Labour and Social Policy, and by public administrations and private companies. 

Since 1996 to 2007 she was Assistant and, then, Associate Professor at the Faculty of Design of Politecnico di Milano. Since November 2007 she is Full professor at Department of Architecture of University of Florence.

 

Currently she is: 

  • President of CUID Italian Design Academic Conference. 

  • Director of the Interuniversity Research Center HCD-Care.

  • Director of the Doctoral School of Project Studies and Cultures.

  • past-President of SIE, Italian Society of Ergonomics and human factors (2010-2018). 

 

She is also: 

  • Director of the series “Design, innovation, territory” (with G. Lotti, S. Follesa, A. Rinaldi) of publisher FrancoAngeli, Milano. 

  • Director of the series “Ergonomics in Design” of publisher FrancoAngeli, Milano.

  • Chief Editor of Springer Series Design and Innovation, Springer ed.

  • President of the scientific committee of the “Italian journal of Ergonomics”.

  • Member of the scientific committee of the journal “AND” Dna ed. Firenze; 

  • Member of the scientific committee of the series “Design International” of publisher FrancoAngeli.

  • Member of the Scientific Committee, BA_Beyond Accessibility, editorial series of Fedoa Press, University of Naples Federico II.

Linked researches

Linked publications

2026

The research project "DeinSite" – The Design System in the Southern Italy Territories investigates the strategic relationship between design and craftsmanship as a lever for local development in Southern Italy. An initial mapping phase conducted in the Campania region identified corporate museums, production districts, and artisanal SMEs, highlighting the interplay between heritage, innovation, and material culture. The article presents the methodology, selection criteria, and key findings of this mapping, offering a critical reflection on its limits and potential. Challenges included fragmented data collection, the heterogeneity of case studies, and the need to ensure the long-term sustainability of the digital platform created. Future developments include extending the mapping to other southern regions, activating workshops and exhibitions, and strengthening the platform as a shared infrastructure for connection and co-design. The contribution outlines a model for the integrated valorisation of local know-how, positioning design as a cultural mediator and catalyst for new territorial networks.

2025

Home care aims to reduce hospitalisation rates while ensuring the best possible quality of life for patients. However, before the COVID-19 pandemic, home care services were still fairly limited in Italy. The COVID-19 health emergency highlighted the shortcomings of the National Health System, accelerating the adoption of alternative care models. In response to the increase in hospitalisations, the Rapid Intervention Group for Hospitals and Local Areas (GIROT) was created, which operates in the home using diagnostic technologies equivalent to those used in hospitals. The research focused on the experimental development of the current GIROT service at the Careggi University Hospital in Florence, defining a new home care system focused on user experience and interaction between patients, caregivers and healthcare personnel. The methodology followed the scientific and methodological approach of Human-Centred Design, selecting methods to investigate the needs and frustrations of the people involved. Semi-structured interviews were conducted with healthcare personnel and caregivers, and a co-design workshop was held with GIROT doctors from Careggi. The data collected was systematised using tools such as systemic mapping, personas and user journeys. The analysis highlighted some critical issues in the communication channels, which are fragmented and poorly structured, negatively affecting both the quality of healthcare professionals' work and the autonomy and awareness of patients and carers. The research confirmed the need to implement a new telemedicine service, integrating a digital platform for care management that aims to improve the overall experience, facilitating patient on-boar- ding and off-boarding and supporting the work of the healthcare team.

2025

Recent advances in EEG technology have addressed some crucial challenges, focusing on developing more advanced monitoring devices. However, finding a balance between comfort, aesthetics, recording efficiency and adaptability to different contexts, such as home and paediatric settings, remains an open challenge. It is known that children can be sensitive to uncomfortable or invasive devices; therefore, the article examines innovation scenarios in paediatric neuro- physiology. The research at Meyer Children’s Hospital in Florence proposes an entirely new vision of the EEG monitoring device to ensure a more user-friendly and familiar system for children. Thanks to the application of Human-Centred Design and User Experience methodologies, it was possible to analyse the cur- rent critical issues and define the requirements of Cosmos+. This new system was developed to improve the experience of young patients, reduce discomfort and promote personalised monitoring even at home, representing a new frontier in paediatric neurophysiology.

2025

This study aims to investigate the use of modern health technologies (personal computers, tablets, smartwatches, smart TVs, digital assistants, Artificial intelligence, Apps for wellness, nutrition and sport, smart clothing, subcutaneous devices, glucometer, pulse oximeter, ECG and spirometer), which can be used even without specific medical knowledge, by Italian citizens, the promotion and monitoring of health and wellness. The national study required the submission of a questionnaire, disseminated online using the Google Forms platform. 209 Italian citizens participated in the study, of whom only 190 were eligible, considering the inclusion criteria of the research programme. Based on the Active Ageing Index (AAI) programmed by the United Nations Economic Commission for Europe (UNECE), the study involved people aged 55 and over. The results that emerged will be discussed in the article and will enable the research team to plan and draft the project matrix guidelines as envisaged by the research programme “Age-It Ageing well in ageing society” (Spoke 9, Work Package 1, Task 1.1), an extended partner-ship funded within the framework of the National Recovery and Resilience Plan, whose objective is the study of advanced gerontechnologies for active and healthy ageing with low TRL.

2025

The research project presented in the article aims to provide an analytical overview of academic publications in the ICAR/13 field, using a data-driven methodology to analyse over 5,000 articles published in more than 850 journals from 1980 to the present day. The objective is to identify the main thematic areas of design research and trace their evolution over time, with a particular focus on gaps and future opportunities. The analysis reveals the importance of journal publications as a primary source for the dissemination of academic research and as a fundamental resource for the development of new trends. The theme of sources and resources emerges in two aspects: on the one hand, publications serve as essential resources for the supply of knowledge; on the other, they constitute the very product of research, representing the point of convergence between the production of new knowledge and its dissemination. The study concludes with a proposal for new strategies to improve the accessibility and visibility of academic publications in the field of design.

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